Effective date: 01/01/2023

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At NG Wellness Limited ("Company"), operating under the name NG Clinic, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information obtained from our clients.

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1. Collection of Personal Information: We collect personal information from clients when they book appointments through our online booking system. This may include your name, contact details, and other relevant information necessary for providing our services.

2. Use of Personal Information: The personal information we collect is used to schedule and manage appointments, provide our services, communicate with clients, and improve our offerings. We may also use your information for marketing purposes with your consent.

3. Disclosure of Personal Information: We do not disclose personal information to third parties unless required by law or with your consent. However, please note that when you book an appointment, your information is shared with our staff members for scheduling and service purposes.

4. Online Booking and Appointment Policies: We require all clients to book their appointments online through our secure booking system. By doing so, you provide us with the necessary information to schedule your appointment and manage our services effectively.

5. Cancellation and No-Show Policy: We kindly request that clients provide a minimum of 24 hours' notice for appointment cancellations. Failure to cancel within this timeframe will result in a charge of 50% of the appointment fee. In the case of a no-show, clients will be charged the full appointment fee without the option to reschedule.

6. Use of Images: We may request your approval to use images taken during your sessions for promotional purposes. By signing the consent form, you grant us the right to use these images on our website, social media platforms, presentations, or any other marketing materials. Your privacy will always be respected, and we will ensure that your images are used in a professional and appropriate manner.

7. Clinic Location: NG Clinic is located at The Gym Way, 21 Bryanston Street, W1H 7AB. We provide sports massage and rejuvenate massage services at this location.

8. Data Security: We implement appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We regularly review our security practices to ensure the ongoing protection of your data.

9. Changes to the Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website. We encourage you to review the Privacy Policy periodically for any updates.

10. If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact us via email info@ngwellnesslimited.com. We value your privacy and are committed to addressing any inquiries or issues promptly.

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Thank you for choosing NG Clinic for your wellness needs.

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Nives Gvojic

NG Wellness Limited